With Support teams based in the USA, EU and China and an electronic tracking system for issues and requests, you get access to experienced support personnel and can keep track of issues through to resolution.
After your system is installed and accepted, we provide training and support to ensure that you get the maximum benefit from your investment. We take support very seriously because it forms such an important part of the long-term relationship.
For more detailed information and guidance on using our online support system, please see the Titian Support Guide.
“Boehringer Ingelheim has used Mosaic application for sample management in R&D for many years. However, last year, the long-time system leader passed away suddenly without the possibility of technical transferring. This created tremendous challenges to the IT team. When Titian learned this, they offered prompt assistance for training IT team members and supporting end users directly. This not only ensured the stability of our production system but also significantly accelerated the skill/knowledge transition. Titian’s generous support was a key factor for Boehringer Ingelheim to continue using the application without single interruption. We truly appreciate Titian’s help!”
Benjamin Li, Boehringer Ingelheim Pharmaceuticals