What technologies does Mosaic use?
Mosaic is built on tried and trusted mainstream enterprise technologies. Mosaic is a web-based* application served over https and hosted by a Windows Server running IIS. Mosaic uses an Oracle database server to store data and state.
*The only exception to this is any Mosaic applications that are connected to hardware (e.g. liquid handlers) in which case these are client/server applications running on Windows
What hardware do I need to run Mosaic?
Access to the Mosaic web pages can be via any computer running a compatible web browser, including IE11 and Chrome.
The Mosaic application server runs on a Windows server. Common server configurations are supported, from single CPU upwards, although hardware specifications will vary depending on the scale of your system. Detailed specifications are available using the request form below.
Are there any special requirements for the database hardware?
Mosaic FreezerManagement installations include an Oracle XE database which is installed on the same Windows server as the Mosaic application. For Mosaic SampleBank or larger systems, a separate Oracle database is specified. This can be hosted any platform supported by Oracle, including Windows, Solaris, Linux.
What support do I get?
Titian Support boasts a highly skilled team with many years of pharma industry experience, so you can be sure of working with people that understand your business challenges and speak your language.
The support organization is based around an ITIL framework incorporating Service Desks, Incident and Problem Management. Customers are provided with access to a commercial web-based portal to log and track support issues, as well as access to a support hotline. Each issue is assigned a unique reference number to be able to report progress and updates.
Titian has a mature and well documented set of quality procedures, covering the whole project lifecycle, through sales, analysis, development, deployment and support.
Can I print labels from Mosaic?
Mosaic uses class-leading BarTender software from Seagull Scientific as its label-printing engine. This means that the huge range of printers supported by BarTender is available to print to from Mosaic. See Seagull’s printer drivers page for more information.
Seagull BarTender provides a WYSIWYG interface to make it easy to design the exact labels you require. Just insert the Mosaic bookmarks for the fields that you wish to print at runtime, and you’re guaranteed accurate and meaningful labels for your inventory.