Boehringer Ingelheim has used Mosaic application for sample management in R&D for many years. However, last year, the long-time system leader passed away suddenly without the possibility of technical transferring. This created tremendous challenges to the IT team. When Titian learned this, they offered prompt assistance for training IT team members and supporting end users directly. This not only ensured the stability of our production system but also significantly accelerated the skill/knowledge transition. Titian’s generous support was a key factor for Boehringer Ingelheim to continue using the application without single interruption. We truly appreciate Titian’s help!
Benjamin Li, Boehringer Ingelheim Pharmaceuticals