IT Information

Mosaic is a single web-based application, with minimal deployment overhead, built on enterprise-strength technologies, with excellent product support for true peace of mind.

Mosaic tracks and manages any type of sample – so there is no need to maintain multiple platforms across groups, correspondingly lowering your support burden and keeping your IT environment as simple as possible.

Mosaic offers fully vendor-supported integrations with lab automation so that staff and scientists no longer have to write scripts to control individual instruments in the workflow.

Deployment

Mosaic can be delivered to your organisation in a variety of ways, so there will always be an option that suits you:

SaaS (Titian-Hosted)
Titian-Hosted Mosaic on AWS infrastructure provides an inexpensive but secure single-tenant solution. Titian manages both the Mosaic application and the server infrastructure, meaning minimal demands on your own IT resources.

Customer Cloud
Increasingly, Mosaic customers are engaging third-party cloud-hosting companies to provide server infrastructure. This may be either part of a public cloud, or a dedicated private cloud infrastructure such as Amazon Web Services’ (AWS) Virtual Private Cloud, or Azure’s Virtual Network.

On-premise
In this model your organisation owns and maintains the server hardware that Mosaic is installed on. This could be as simple as a standalone PC, or more commonly a shared server. Sometimes the provision and management and of servers and/or datacentre has been outsourced to a third party but the servers are still part of the customer network.

Access to data

Mosaic offers flexible ways to access and make use of your sample data:

• Inventory Search allows users to quickly build searches using any combination of inventory parameters. Searches can be saved or published, and results can be exported.
• Canned Queries are parameterised SQL queries that can be added for complex metrics-style reports.
• Perform your own queries directly against well-defined views on the Mosaic Oracle database, and use external reporting tools to generate reports and metrics
• Data can be retrieved using Mosaic’s published APIs

Future-proofing

Mosaic is scalable, both in terms of capability and capacity. It can manage any size of sample collection from single freezers right up to enterprise-wide sample inventories with hundreds of millions of samples and thousands of users, and you can add new modules according to need.

Security

Mosaic provides a seamless login experience for your users. It supports single sign-on (SSO) via either Windows Integrated Authentication (with optional LDAP integration), or a third-party Identity Provider running OpenID Connect (e.g. Azure AD, Google etc.).

Data security is paramount. Mosaic uses full HTTPS transport encryption between web browsers and the server. Access to the database to view and edit data is granted through Oracle Roles-based Permissions. Titian-hosted systems use encryption through AWS EBS storage and Oracle RDS which are both configured with Encryption at Rest. For on-premise installations, you can choose the Oracle encryption model appropriate to your organisation.

Role-based permissions

Mosaic has a granular roles and permissions model to define who can make what system changes, as well as access control lists (ACLs) to define which roles have view or edit access to samples and other entities.

Backups

Regular backups of the database are managed automatically for Titian-hosted deployments. For customer-hosted deployments, backups are made using standard Oracle tools. No persistent data is stored on the Mosaic Windows Server so this does not need to be backed up.

ISO 27001

Titian Software Limited is compliant with the requirements of: ISO 27001: 2013. The International Standards Organisation (ISO) standard for information security, ISO 27001, ensures that companies implement best practices and reduce cyber security risks. Click here to view the certificate.

CyberVadis Certification 

Titian Software Limited has been awarded a Silver medal for outstanding performance on CyberVadis, scoring Developed on the cybersecurity assessment. Click here to view the certificate of cybersecurity assessment.

Mosaic has a modern and appealing user interface backed by convenient technologies, including integration with common Single Sign-On providers for seamless user authentication, and web service APIs to easily pass data between systems to where it is needed.

Mosaic's comprehensive audit trail automatically tracks every sample preparation step via a 21 CFR Part 11 compliant audit trail; including who, what and when.

Mosaic has more than 10,000 users and manages over a billion samples, so you know you are in good hands. 

You can connect Mosaic with existing informatics and registration systems, giving you the option of which to keep and which to replace. You can also easily integrate and manage lab instruments.

See Titian's Integrations page for our wide list of instrument and software integration partners.

Laboratory automation

Mosaic offers vendor-backed integration with a wide variety of lab automation platforms, including liquid handlers, automated stores, weigh stations, 2D-barcode rack scanners and more. This relieves you of the task of writing and maintaining custom scripts.

Watch a video example of a liquid handling integration.

Connect with registration and informatics systems

Mosaic offers web service APIs and extensibility points to easily integrate with external software and hardware platforms, including:

• Integrations with external chemical and/or biological registration systems for substance information
• Providing plate map information to downstream assay results systems, through push or pull schemes (our Genedata Screener integration offers an example)
• Mosaic can consume corporate user data, typically through LDAP 
• Mosaic’s published APIs allow you to write applications that interact with Mosaic

Mosaic software provides a cost-effective sample management solution for IT departments:

• You can choose the edition of Mosaic that meets your requirements – FreezerManagement, SampleBank or Enterprise Mosaic – and the number of user-licences you need. All starting from a low monthly subscription cost
• There are a number of easy and affordable deployment options to suit your needs
• Only one system is needed to manage all types of samples across multiple departments
• Mosaic minimises demands on IT expertise due to an intuitive, web-based interface; superior automation integration; effective search tools and excellent vendor support
• It offers chain of custody security backed by proven enterprise-strength technologies and a 21 CFR Part 11 compliant audit trail

For a more in-depth look at costs, have a look at our blog on the ROI of sample management LIMS.

Highly-skilled dedicated application support

Titian Support boasts a highly skilled team dedicated to supporting Mosaic. The support organisation is based around an ITIL framework incorporating Service Desks, Incident and Problem Management.

Customers are provided with access to a commercial web-based portal to log and track support issues, as well as access to a support hotline. Each issue is assigned a unique reference number to be able to report progress and updates.

Long-established and stable company

Titian Software is a long-established company with an excellent track record of customer service. Titian Software was established in 1999, with the first Mosaic system going into production in 2003. Today, Mosaic Software platform is operating in R&D environments in 13 of the world’s top 20 biopharma companies, with more than 60 installations worldwide.

Titian has a mature, and well documented set of quality procedures, covering the whole project lifecycle, through sales, analysis, development, deployment and support.

Domain expertise

The majority of Titian consultants have many years of pharma industry experience, so you can be sure of working with people that understand your business challenges and speak your language.

What technologies does Mosaic use?

Mosaic is built on tried and trusted mainstream enterprise technologies. Mosaic is a web-based* application served over https and hosted by a Windows Server running IIS. Mosaic uses an Oracle database server to store data and state.

*The only exception to this is any Mosaic applications that are connected to hardware (e.g. liquid handlers) in which case these are client/server applications running on Windows

What hardware do I need to run Mosaic?

Access to the Mosaic web pages can be via any computer running a compatible web browser, including IE11 and Chrome.

The Mosaic application server runs on a Windows server. Common server configurations are supported, from single CPU upwards, although hardware specifications will vary depending on the scale of your system. Detailed specifications are available using the request form below.

Are there any special requirements for the database hardware?

Mosaic FreezerManagement installations include an Oracle XE database which is installed on the same Windows server as the Mosaic application. For Mosaic SampleBank or larger systems, a separate Oracle database is specified. This can be hosted any platform supported by Oracle, including Windows, Solaris, Linux.

What support do I get?

Titian Support boasts a highly skilled team with many years of pharma industry experience, so you can be sure of working with people that understand your business challenges and speak your language.

The support organisation is based around an ITIL framework incorporating Service Desks, Incident and Problem Management. Customers are provided with access to a commercial web-based portal to log and track support issues, as well as access to a support hotline. Each issue is assigned a unique reference number to be able to report progress and updates.

Titian has a mature and well documented set of quality procedures, covering the whole project lifecycle, through sales, analysis, development, deployment and support.

Can I print labels from Mosaic?

Mosaic uses class-leading BarTender software from Seagull Scientific as its label-printing engine. This means that the huge range of printers supported by BarTender is available to print to from Mosaic. See Seagull’s printer drivers page for more information.

Seagull BarTender provides a WYSIWYG interface to make it easy to design the exact labels you require. Just insert the Mosaic bookmarks for the fields that you wish to print at runtime, and you’re guaranteed accurate and meaningful labels for your inventory.