Available Positions

• Software Engineer – based in London, UK or Wroclaw, Poland
• Application Support Engineer – based in Westborough, MA, USA
• Application Consultant – based in Westborough, MA, USA
• Regional Sales Manager – based in Westborough, MA, USA

Note that we are always interested to hear from candidates with good industry experience (compound management
for pharmaceutical or similar companies) and the right technical background (ability to read and understand code, good SQL and prior technical support experience) who are interested in doing application support.

The Position

• Work in a team of exceptional and experienced software engineers, in a technical and development focussed environment.
• Software developer is responsible for: Module design, Coding, and Module testing.
• Perform development tasks using the following technologies:
     o Microsoft C#, .NET.
     o Oracle SQL, PL/SQL.
     o ASP.NET, Javascript, HTML.
     o Microsoft Windows.
     o Visual Basic 6, COM.
     o UML.
• Possess a good working knowledge of the following software applications: Windows Forms, Web applications, Robotic control software, OLTP database, Wireless PDA, and Distributed applications.
• Opportunity for progression to Senior Software Engineer / Project Leader / Consultant, depending upon aptitude and interests.

Relevant Background

• Very bright, with a 2.1 degree or higher from a leading university and good A-level results in numerate subjects (As and Bs).
• Competent in at least one object oriented programming language.
• Familiar with Windows.
• An organised person, able to estimate and work to deadlines.
• 2 to 4 years commercial experience.
• Relational database experience, preferably Oracle.

The Position

• Possess strong functional knowledge and detailed inner workings of Titian’s Mosaic product suite.
• Responsible for resolution of technically complex support issues arising from Titian’s installed base.
• Work closely with the Titian Support staff in the UK, including pooling resources so as to balance the support workload between US and UK staff and increase responsiveness to customers.
• Perform Titian Mosaic customer installations under direction of Project Manager or technical lead.
• Coordinate and perform Titian Mosaic updates and upgrades of the installed base.
• Support and execute Titian Mosaic demos, evaluations and pilots in a sales support role.
• Maintain an active, visible, and excellent working relationship with customers.
• Provide, organize and maintain communication to the Titian Software Development and Sales teams based on customer feedback and reported issues.
• Located in the Titian US office in Westborough, MA and involves ~10% travel to customer sites and to Titian’s corporate office in London, UK.

Relevant Background

• 4+ years of experience in support role of customer data management and software solutions.
• Relavant life science/bio-pharmaceutical industry experience preferably with sample manangement operations and systems.
• A technical background in software, research informatics or other relevant area. Past experience in software development is advantageous.
• Strong, excellent, and proven customer relationship skills.
• Ability to read and understand C#, .NET, VB6, PL/SQL, and ASP required.
• Strong proficiency in SQL. Familiarity with Oracle preferred.
• Hold a 4 year undergraduate degree.

Employee Benefits

A complete package including company sponsored medical, dental, life and disability insurance, 3 weeks company-paid vacation, 11 company-paid holidays, and company sponsored 401k plan.

 
The Position

• Have a broad knowledge of the functionality and detailed workings of Titian’s Mosaic product suite.
• Work with a customer to understand requirements, document the required Mosaic configuration, and implement that configuration.
• Perform on-site installation and upgrades, integration testing, and troubleshooting of Mosaic with hardware (liquid handlers, automated stores, etc.).
• Develop and deliver training to customer.
• Migrate customer’s existing data into Mosaic.
• Responsible for prompt resolution of technically complex customer support issues.
• Perform routine, standard Titian Mosaic customer installations and upgrades via remote access.
• Execute and support Titian Mosaic demo installations in a sales support role.
• Participate in sales support activities for customer presentations and as conference booth staff.
• Located in the Titian US office in Westborough, MA and will involve ~25-30% travel to customer sites and Titian’s office in London, UK.

Relevant Background

• A 4 year undergraduate degree in biology, chemistry, or software engineering.
• 4+years of experience in support role of customer data management and software solutions.
• Relevant life science/bio-pharmaceutical industry experience preferably with sample management operations and systems.
• A technical background in software, research informatics or other relevant area.
• Strong proficiency in SQL. Familiarity with Oracle preferred.
• Ability to read, write and understand code: C#, .NET, VB6, PL/SQL, and ASP required.

Employee Benefits

A complete package including company sponsored medical, dental, life and disability insurance, 3 weeks company-paid vacation, 11 company-paid holidays, and company sponsored 401k plan.

The Position

• Achieve assigned sales quota.
• Responsible for new and repeat sales of Titian products and professional services to new and existing regional accounts.
• Have a good working knowledge of Titian’s product and professional service offerings and capabilities. Understand the features and benefits of all sales offerings.
• Communicate the customer’s goals and represents the customer’s interests to Titian.
• Sell consultatively and make recommendations on the various Titian product configuration choices and professional service alternatives.
• Act as the primary Titian account business contact and be responsible for achievement of overall account customer satisfaction.
• Create timely customer proposals and quotations as needed to secure business.
• Maintain accurate records in Titian’s CRM of all regional sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities.
• Responsible for active, visible and on-going customer communications and issue resolution.
• Located in the Titian US office in Westborough, MA.

Relevant Background

• 6+ years of accomplished sales experience in life science/pharmaceutical industry including traditional account management responsibilities. Sales experience in sample management and automation preferred.
• Proven ability and track record of achieving sales quotas.
• Possess an established and relevant customer contacts list.
• Prior CRM experience. Salesforce.Com preferred.
• Proven customer relationship skills including track record of positive account relationships.
• 4 year degree. Science or engineering preferred.

Employee Benefits

A complete package including company sponsored medical, dental, life and disability insurance, 3 weeks company-paid vacation, 11 company-paid holidays, and company sponsored 401k plan.